Supervisor

JOB SUMMARY

As a Supervisor, you are responsible for supervising the day to day tasks that help make the Cafe run efficiently. You will do this by taking on board and enacting your Manager's systems and being an example for other members of your team to look too.

Yorks exists to be the best part of people's day. Our vision is to build a bold, but responsible café & restaurant business, never diluting our soul or personality, having a lasting positive impact everyone and the environment in which we live. As a Supervisor, you will oversee some daily operations and help assist your Managers in keeping the cafe running to the high standards we strive for.

OUR BRAND, MISSION & VALUES:

Our collective job as a team and Reason We Exist as a business is..

To be the best part of peoples’ day.

Whether a memory with friends and family or a moment of escapism and relief; through the power of food, drink, and positivity, we make people feel good.

Our Mission

To make positive local change for global good. Through engagement with our teams, customers, suppliers and the communities where our cafes and restaurants are located, we will make incremental positive change to our environment, our communities and the health and wellbeing of all people we come into contact with.

We will do this with humility, never be preachy, and facilitate local change by offering choices rather than forced conformity or guilt-tripping.

Our Values

1. 1) Be the best, create the best; We achieve great things by asking "is that the best?" as a
2. benchmark in everything we do and every experience we create.
3. 2) Kindness and celebration of diversity; We celebrate people's differences through kindness and understanding. We always seek to be kind as we can never fully know the back-story of our colleagues or customers' journeys.
4. 3) Be humble and willing to improve; None of us know all the answers, but through humility and willingness we can always improve.
5. 4) Accountable to our environment and those less fortunate; Our legacy will be measured not by financial success, but by the positive impact we leave behind and impact we've had on others.
6. 5) Use the "power of everyone"; Greatness can be achieved through the collective intelligence, energy and contributions of all of our colleagues.

JOB DESCRIPTION / SUPERVISOR

Job Area // Objective

1. - Customer Experience Management: Ensure Yorks is the best part of people’s day, by consistently giving every customer an uplifting and memorable experience creating long-term brand loyalty.
2. - Cafe Presentation & Customer Environment: To ensure your cafe always looks immaculately clean, beautiful and is maintained in a tidy and safe manner.
3. - Food & Drink Service Standards Management: To ensure all food and drink served is of an outstanding quality and is presented to Yorks costs and standards.
4. - Stock & Wastage Management: To ensure your cafe achieves its sales and stock wastage target through smart management of ingredients and perishable stock.
5. - Admin & Legal Compliance: Ensure food hygiene processes are implemented and followed, and ensure your cafe operates in a secure way and within the business's legal obligations.

Join Us

If you share our vision of creating a vibrant yet super-accessible café space, apply now and become a key player in spreading the Yorks Cafe ethos throughout Birmingham and beyond.