Front of House Team Member

JOB SUMMARY

As a Team Member for one of our venues you will be part of a vibrant and passionate team dedicated to serving the very best to our customers. You will be expected to adhere to our standards and be an essential part of one of our cafe teams.

Yorks is a vibrant yet super-accessible café space “owned” by our customers, with our soul rooted in coffee and globally inspired all-day-brunch. We aim to create a future where Yorks’ legacy is one that has a lasting positive impact on the people we serve and the environment in which we live. As a Team Member for us you will be front facing and interacting with our great customer base daily, providing them top quality service. You will get to learn from the driven and passionate individuals around you and hopefully pick skills and knowledge that will last you a lifetime.

OUR BRAND, MISSION & VALUES:

Our collective job as a team and Reason We Exist as a business is..

To be the best part of peoples’ day.

Whether a memory with friends and family or a moment of escapism and relief; through the power of food, drink, and positivity, we make people feel good.

Our Mission

To make positive local change for global good. Through engagement with our teams, customers, suppliers and the communities where our cafes and restaurants are located, we will make incremental positive change to our environment, our communities and the health and wellbeing of all people we come into contact with.

We will do this with humility, never be preachy, and facilitate local change by offering choices rather than forced conformity or guilt-tripping.

Our Values

1. Be the best, create the best; We achieve great things by asking "is that the best?" as a
2. benchmark in everything we do and every experience we create.
3. Kindness and celebration of diversity; We celebrate people's differences through kindness and understanding. We always seek to be kind as we can never fully know the back-story of our colleagues or customers' journeys.
4. Be humble and willing to improve; None of us know all the answers, but through humility and willingness we can always improve.
5. Accountable to our environment and those less fortunate; Our legacy will be measured not by financial success, but by the positive impact we leave behind and impact we've had on others.
6. Use the "power of everyone"; Greatness can be achieved through the collective intelligence, energy and contributions of all of our colleagues.

JOB DESCRIPTION / FRONT OF HOUSE TEAM MEMBER

Job Area // Objective

1. Customer Experience Management: Ensure Yorks is the best part of people’s day, by consistently giving every customer an uplifting and memorable experience creating long-term brand loyalty.
2. Cafe Presentation & Customer Environment: To ensure your cafe always looks immaculately clean, beautiful and is maintained in a tidy and safe manner.
3. Food & Drink Service Standards Management: To ensure all food and drink served is of an outstanding quality and is presented to Yorks costs and standards.

Join Us

If you share our vision of creating a vibrant yet super-accessible café space, apply now and become a key player in spreading the Yorks Cafe ethos throughout Birmingham and beyond.